Brayden is non-verbal. He cries, screams and occasionally makes a "happy" noise.
A couple of times I have been in the car with Brayden trying to set up call forwarding from my home phone to my cell phone (I do not want to miss those doctor calls, that we wait and wait for). The frustration with the Verizon automated system is only compounded when every time Brayden makes his "happy" noise it transfers me to FIOS.
Of course the rule with any child is that they are completely quiet, not needing, talking, whining or even acknowledging you, until you are on the phone.
We do not even have FIOS. I just want to call forward. Apparently Brayden wants FIOS.